We are on the third of four blogs and associated podcasts located at this link – Podcast – discussing the Well-Led guidelines for a successful organization that simultaneously cares for its employees and mission. You can apply these guidelines to lower risk and increase organizational, program, and project success.
Before discussing Well-Led Guidelines six through ten, let me briefly summarize the previous two blogs. The first two blogs are located at Three Key Reasons Your Organization Should Be Wellness-Led and Five Essential Guidelines for the Well-Led Organization.
In the first blog, we gave three reasons why support of employee wellness is essential for an organization intent on ensuring sustainable access and lowering risk. A focus on employee wellness leads to better decision-making, strong camaraderie, a shared sense of purpose, and a reduction in sick days with a corresponding increase in productivity.
In the other blog, we looked at the first five Well-Led Guidelines; all focused on planning with employee health as a critical input. The first five guidelines were:
- Acknowledge that overwork is counterproductive, so plan for downtime in your schedule. Do not overallocate your people.
- Build downtime away from work during the week to allow people to focus on non-work-related tasks.
- Incorporate fun and incentives into work. Indeed, all work and no play makes for a dull existence.
- Keep your team energized with healthy and culturally appropriate snacks.
- Don’t risk your employees’ health by making them come to the office during a weather or other emergency.
These are just the highlights of the first five Well-Led guidelines. Five Essential Guidelines for the Well-Led Organization has examples of how to do it and anecdotes of what goes wrong if you do not follow the Well-Led guidelines.
Now, let’s jump into Well-Led Guidelines six through ten.
6. Build civility and respect for the individual in all company processes. We all know what happens when people do not treat each other civilly. You have stalemates, animosity, in-action, and resentment. Just look at the dialogue on Twitter now, X, or our current political impasse. On the other hand, we all know what happens when a team actively listens to one another and allows a voice for the opposite viewpoint. You make a better decision, avoid group thinking, and build a shared purpose. But it is not easy. This does not mean you never need a tiebreaker; that is when authentic leadership emerges. Or that you always have consensus. It means that everyone involved understands the reason for the decision and emerges as colleagues who respect but do not necessarily agree. And perhaps, the opposing viewpoint is turned to when the initial decision does not work.
How do you build an organization based on civility and respect for the individual? Believe it or not, I turn to two political figures: our first president, George Washington, and a hero of mine and favorite Professor, Texas Congresswoman Barbara Jordan.
When he was 16, George Washington wrote 110 rules of civility to guide his life. Washington wrote down the rules presumably as an exercise in penmanship but later committed them to practice and memory. They helped develop the decorum, civility, and courage that guided Washington through war and the birth of this nation. You can read Washington’s Rules of Civility here. Washington’s Rules
The rules initially composed by French Jesuit priests in 1565 range from the practical to the profound. Respect and civility toward friend and foe are at the root of the rules. Rule 1 lays this idea out perfectly with the words: “Every action done in the company ought to be with some sign of respect to those that are present.” Many in the public sphere would do well to take this rule to heart!
Most of the rules have applications today. One of them that I found particularly compelling is Rule 18: “Read no letters, books, or papers in the company, but when there is a necessity for the doing of it, you must ask leave: come not near the books or writings of another to read them unless desired or give your opinion of them unasked also look not nigh when another is writing a letter.” What does this mean for our sixth Well-Led Guideline? When you are in a face-to-face meeting, no laptop or phone use. If you are remote, put your camera on and be present. No multi-tasking.
There are many more applicable rules on civility. We have added a link to my blog on this topic in the blog in the show notes. Washington Rules of Civility for Today
Many of you who pass through Austin have seen the statue of the airport’s namesake, Congresswoman Barbara Jordan. Ms. Jordan, who I was fortunate to have as a Professor at LBJ School of Public Affairs, was a towering intellect, the epitome of integrity, and a hero to all Texans. She also encapsulated in one person the power of diversity and the spark and spirit that binds us together.
Ms. Jordan, I, and other students had many engaging debates in the classroom. These discussions were governed by Ms. Jordan’s rules of Civil Discourse, which I took from her engagement in the discussion. I believe each organization should implement something similar.
- She understood all angles of an issue. In particular, she could often articulate the opposing views’ perspective better than they could themselves.
- She would then clarify where she agreed with their perspective to emphasize where there was common ground.
- Only then would she respectfully bring up where she differed from the group or person’s perspective with concise arguments based on her view of the facts.
7. Technology to help, not replace people. This next rule, believe it or not, is related to the one that came before. Organizations, particularly technology-focused ones, can show bias toward technology, just as human-focused organizations can show to the person with the loudest bullhorn. Use technology, particularly AI, in a judicious manner. AI and other technology should be used to free humans from the mundane and to spark creativity from the launchpad of technology. Not to replace them entirely but to add more value to the organization.
8. Celebrate diversity and learn about other cultures. Diversity of opinion and the ability to share ideas across cultures, creeds, generations, and genders is transforming. Each of us brings to a solution a unique perspective that no one else can replicate. It is tempered by our experiences, upbringing, and the place we call home. Each person was put on this earth to fulfill a unique purpose. A true leader’s mission is to meld the singular talents of each person to gain the best result. What unites us is undoubtedly more significant than what divides us; what unites us is the spark of humanity in each person! It is also imperative for personal growth to learn from one another and to celebrate differences.
In rule six, we already talked about how civilly listening to diverse opinions brings better decisions and engages all participants when done right. But it also is essential to allow people to be exposed to other cultures in a non-work environment to build understanding. One way to do this is to build an event like I did with my team. Each year, we had a Festival of Lights where team members all over the globe shared their holiday pictures and discussed their festival of lights (Diwali, Christmas, Hanukkah, Bodi Day, Quanza, and many more). It was not mandatory, but people loved it. It showed the commonalities and differences of our team in a positive light.
9. Always plan for training. Not planning for training when taking on a new venture or bringing a new person into the organization can hurt morale and stymie productivity. In my experience, most people want to expand their capabilities and follow their organization into new ventures. It is, therefore, crucial to provide well-constructed training so people feel that the organization is vested in them and they are enabled for the task in front of them. I have seen too many projects go south because the leadership did not take the time to refresh members on crucial training topics or introduce new training for the new venture.
10. Lead from the bottom. The last rule for this podcast is that you need a mechanism to hear and capture ideas from those doing the work. The best ideas come from those performing the heavy lifting. So, develop an incentive system to capture team members’ ideas and offer incentives and recognition when their ideas are used.
Next week’s blog will examine the guidelines eleven through fifteen. Until then Thrive through Wellness.